Distance Sales Agreement and Pre-Contractual Information

1. Parties

SELLER: WSBH ("WSBH"). Website: worksmartbehumble.com. Contact: [email protected].

BUYER: the individual or entity that purchases a paid package, subscription or service through the WSBH panel ("Buyer"). Before confirming an order the Buyer declares that they have read and electronically accepted this document.

2. Subject

This agreement governs the rights and obligations of the parties for the sale and performance of the digital services ordered electronically by the Buyer through WSBH (agency platform and module subscriptions, quota and credit packs and similar).

The service is an information and software service. WSBH is NOT a visa agency, law firm or immigration consultancy and makes no commitment as to any visa, application or appointment outcome (see the Terms of Use).

3. Main Characteristics, Price and Payment

The type, duration, scope, total price including taxes and the currency of the service are shown to the Buyer on the checkout screen / panel before the order is confirmed. The price and conditions shown apply at the time of the order.

Payment is made by the methods offered at checkout (cryptocurrency or a payment service provider). WSBH does not store card details; they are processed by the payment provider. Crypto payments are verified against blockchain records.

No hidden fees are charged beyond what is shown at checkout. Bank, exchange-rate or network (gas) fees belong to the relevant payment provider.

4. Subscriptions and Auto-Renewal

Subscription services renew automatically at the end of the selected period for the same duration and at the then-current price unless the Buyer cancels. The Buyer is notified in advance of any price change before renewal.

Subscriptions may be cancelled in the panel or by writing to [email protected]. Cancellation takes effect at the end of the current paid period.

5. Performance

The service is delivered digitally; there is no physical delivery. Once payment is confirmed it is credited to the account / package / balance and is normally available immediately. Use requires a valid account, an internet connection and (for notifications) device notification permission.

The availability of third-party systems (consulates, visa centres, application portals) is outside WSBH's control; we do not promise that notifications arrive without delay or interruption or that an appointment will be found. This is not a defective performance.

6. Right of Withdrawal

A Buyer who is a consumer generally has the right to withdraw from a distance contract within 14 days without giving any reason and without penalty.

However, for services performed immediately and digital content supplied immediately: where performance begins during the withdrawal period with the Buyer's express consent and the Buyer acknowledges that they lose the right of withdrawal once performance has begun, the right can no longer be exercised (e.g. EU Consumer Rights Directive Art. 16; Turkish Distance Contracts Regulation Art. 15). The Buyer is informed of this separately and their consent is obtained when the order is confirmed.

Where the right of withdrawal can be exercised (for example the service has not been made available), the Buyer sends a written notice to [email protected] within 14 days. The payment is refunded no later than 14 days after the notice is received, using the Buyer's original payment method. For partly performed services, the part performed up to the withdrawal may be charged proportionately.

Mandatory consumer rights under the law of the Buyer's country are unaffected.

7. Refunds and Cancellation

Where no right of withdrawal exists or it can no longer be exercised, changing one's mind after a paid service has been made available is not a ground for refund. The payment is refunded if the service could not be provided at all for reasons attributable to WSBH, or in the event of a duplicate / erroneous charge.

Refund requests are sent to [email protected] with the order details and are handled within a reasonable time.

8. Defective Performance and Liability

If the service is not performed in conformity with the contract, the Buyer keeps their statutory rights (remedy, price reduction, termination) and reports the issue to [email protected]; WSBH expects a reasonable opportunity to remedy it.

WSBH's liability is subject to the limitations in the Terms of Use.

9. Personal Data

Personal data given when ordering is processed to conclude and perform the contract, verify payment, meet legal obligations and provide support, as described in the Privacy Policy and the Data Protection Notice.

10. Governing Law, Disputes and Complaints

This agreement is governed by the laws of Switzerland. Mandatory consumer-protection rules of the Buyer's country of residence are unaffected. A Buyer who is a consumer keeps the right to bring proceedings before the courts and consumer dispute bodies of their own domicile (in Turkey, the Consumer Arbitration Committees and Consumer Courts within the statutory monetary limits).

The parties first seek an amicable solution via [email protected].

11. Entry into Force and Electronic Acceptance

Before ordering, the Buyer confirms electronically that they have read and understood the pre-contractual information in this agreement (service characteristics, total price, payment and performance, the right of withdrawal and its exception, complaint channels), and that the agreement is concluded when they press the "Buy / Confirm" button. The current text is published at worksmartbehumble.com/distance-sales; the version in force on the order date applies to that order.